Our work: bespoke software case studies

From production and stock control to rescuing systems other developers left behind, here’s a selection of the web-based software we’ve designed, built and supported for organisations across the UK.

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  • Building software since 2004
  • Rated 5.0 on Google
  • Trusted by councils and NHS teams
Bespoke CRM system built by e20 Solutions
Bespoke asset tracking system built by e20 Solutions
Bookings running smoothlyeLearning system rescue
5.0 on GoogleRated by our clients

Some of the organisations we work with

  • Walsall Council
  • NHS
  • Advance Appliances
  • Apex Energy
  • Artemis
  • ATP
  • Dri-Pak
eLearning booking system
Featured case study

eLearning booking system rescue

When an eLearning provider’s developer suddenly disappeared, their online booking system was left with unresolved issues that were disrupting bookings. Our team took over the project, got to grips with the existing setup and fixed the problems, so bookings could run smoothly again.

  • Took over after the previous developer disappeared
  • Worked through the existing code and setup
  • Fixed the issues disrupting online bookings

They understood the existing setup and fixed all the problems that had been causing major disruptions for my online bookings. They were outstanding.

Jessica Fairfull, eLearning Booking System
Read the Full Case Study

Bespoke systems we’ve built

Every project starts with how a business really works. Here are some of the problems we’ve solved, and the software we built to solve them.

Whether it’s replacing spreadsheets, connecting systems that don’t talk to each other or taking over software another developer left behind, each case study shows the problem, what we built and the difference it made.

Production and stock control system

Production & stock control system

Replaced spreadsheets and paper job sheets with one system for orders, stock, scheduling and reporting.

  • Stock control
  • Works orders
  • Reporting
Read case study
National asset tracking platform

National asset tracking platform

Tracking tools and equipment across multiple sites, with servicing reminders and a full audit trail.

  • Asset tracking
  • Servicing
  • Audit trail
Read case study
eLearning booking system

eLearning booking system rescue

Took over a booking system left with unresolved issues when the previous developer disappeared, and got bookings running smoothly again.

  • Software rescue
  • Bug fixing
  • Booking system
Read case study
CRM and job management system

CRM & job management system

Enquiries, quotes, jobs and invoices brought together in one CRM, replacing three separate tools and linking straight to Xero.

  • CRM
  • Quoting
  • Xero integration
Read case study
Trade customer ordering portal

Trade customer ordering portal

Trade customers place orders, check stock and download invoices online, with every order flowing straight into the office system.

  • Customer portal
  • Live stock
  • Stripe payments
Read case study
Legacy database rebuilt as a web system

Legacy database modernisation

An ageing desktop database rebuilt as a secure, UK-hosted web system, with years of records migrated and nothing lost along the way.

  • Legacy rebuild
  • Data migration
  • UK hosting
Read case study

Many of our clients prefer to keep the details of their internal systems private, so some projects are shown without naming the organisation. Ask us about projects like yours.

What every e20 project has in common

Whatever the system, the same principles go into everything we build, so it keeps working for your business long after launch.

See How We Work

Built around how you work

We start with your processes, not a template, so the system fits your team instead of the other way round.

Unlimited users

No per-user fees or licence subscriptions, so the whole team can use the system as your business grows.

UK-hosted and backed up

Every system we host sits in a UK data centre and is backed up every 4 hours.

Supported by the team that built it

When you need help or new features, you speak to the people who know your system inside out.

Our work: your questions answered

Quick answers about our case studies and the kind of systems we build.

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Why are some of your case studies anonymised?

Many of the systems we build run our clients’ day-to-day operations and hold sensitive business data, so some clients prefer not to be named. Where that’s the case, we describe the project and the results without identifying the organisation.

Can we see examples of systems you’ve built?

Yes. On a discovery call we can talk you through projects similar to yours and show anonymised screenshots, so you can see how a bespoke system could work for your business.

Have you built a system like the one we need?

There’s a good chance. We’ve built CRM, stock control, manufacturing, asset tracking, booking and customer portal systems, as well as integrations with Xero, Sage, Stripe, eBay and Microsoft 365. If your project is something new, our discovery process makes sure we understand it fully before we build anything.

What size of organisation do you work with?

Everything from small family businesses to councils and NHS teams. Because there are no per-user fees, a bespoke system can be cost-effective whether you have five users or five hundred.

Will our system look like the ones on this page?

Only if you want it to. Every system is designed around your processes and your team, and can carry your own branding. The screenshots here show the kind of clear, easy-to-use screens we design.

Want results like these for your business?

Tell us how you work today and what’s slowing you down. We’ll show you what a bespoke system could do.

Book a Discovery Call01543 624105