- Cyber Essentials certified
- 100% UK-hosted
- Building software since 2004
Our bespoke software development process
From discovery to delivery, our Cannock team tailors every step of your project to your business, so the software you get is built to perform. Here’s exactly what happens, step by step.
- One team, start to finish
- Agile, staged releases
- Support after launch
A clear process, built around your business
Commissioning bespoke software shouldn’t feel like a leap into the unknown. Our six-step process means you always know what’s happening, what comes next and what it will cost, from the first conversation to long after your system goes live.
It starts with understanding how your business really works. We agree the scope and a written quote before any development begins, then build your system in stages so you can see it taking shape. Every feature is tested before it reaches your team, and we demo, train and support you so the handover is smooth.
Because the same Cannock team handles every step, nothing gets lost between departments. The people who plan your system are the people who build, test and support it.
What you can expect
On every project, whatever its size:
- One team from first meeting to ongoing support
- Scope and written quote agreed before development starts
- Features released in stages, so you can see progress
- Thorough testing before anything reaches your team
- Training and support for everyone who uses it
Our six-step software development process
Each step builds on the last, so your system is shaped around your business and ready for your team on day one.
- Step 1
Investigate
Every project starts with a one-to-one discovery session. One of our team sits down with you, on-site or online, to understand how your business works today, what you want to achieve and where your current tools are letting you down.
We then suggest a solution that fits your requirements and your budget, and explain the options in plain English.
What happens
- A discovery session with you and your team
- A review of your processes, spreadsheets and systems
- A recommended solution, explained clearly
What you get
A clear project scope and a written quote for your system. - Step 2
Development
Development starts once you’ve received and accepted the project scope. We use an agile approach, releasing features progressively so you can see the system taking shape and give feedback along the way.
Working in stages means we can respond to what we learn and change course when needed, while keeping your project on schedule and on budget.
What happens
- The build starts once the scope is agreed
- Features released in stages
- Testing at every stage of development
What you get
Working features to review as your system takes shape. - Step 3
Testing
Before anything reaches your team, your system goes through thorough testing to make sure it performs as expected and meets the agreed specification.
Any issues are fixed before delivery, so you get the full capabilities of your new system as quickly as possible.
What happens
- Functional testing
- System testing
- Unit testing
- Integration testing
What you get
Software that’s been checked against your specification before you use it. - Step 4
Demo
We walk you through every part of the system, either on-site or over a screen-sharing session, to confirm it works the way you expect and meets your requirements.
It’s your chance to try it out with real scenarios from your business. Any final adjustments are made before delivery.
What happens
- An on-site or screen-share walkthrough
- Every screen and feature shown
- Final adjustments before go-live
What you get
Confidence that your system does exactly what you need. - Step 5
Training
Once you’ve seen the system in action, we provide training for your users, whatever their skill level, so the handover is smooth and everyone is confident from day one.
Training can be delivered in person or online, at your premises or ours.
What happens
- Training for users of all skill levels
- In person or online
- At your premises or ours
What you get
A team that’s ready to use the system from day one. - Step 6
Support
Bespoke software comes with bespoke support. Because we built your system, we know it inside out and understand how you use it, so you speak directly to the people who can help.
Every system includes free Basic support, with Standard and Enterprise plans adding developer time, 24/7 phone support and security updates. We can keep adding features as your business grows.
What happens
- UK hosting with backups every 4 hours
- Support portal access
- Ongoing improvements and new features
What you get
A system that keeps working, and keeps improving.Compare support plans
Why our process works
Building software around a business takes more than good code. These are the principles that keep every project on track.
One team throughout
No handovers between salespeople, designers and developers. The team you meet is the team that builds and supports your system.
No surprises on cost
The scope and a written quote are agreed before development starts, and any changes are discussed with you first.
Flexible as you go
An agile, staged approach means we can respond to feedback and changing needs without derailing the project.
Built to last
Cyber Essentials certified, UK-hosted and backed up every 4 hours, with support from the people who built it.
Our process: your questions answered
Quick answers about how a bespoke software project runs.
How involved do we need to be during the project?
As involved as you’d like to be. We need your input most during discovery and when reviewing each stage of the build. Between those points, we keep you updated and you can see progress as features are released.
What happens if our requirements change during development?
Our agile approach means we can respond to change and adjust course. If a change affects the agreed scope, we talk you through the impact on cost and timescales before doing any extra work.
Can we see the system before it’s finished?
Yes. We release features in stages, so you can see your system taking shape and give feedback long before it goes live.
Can demos and training be done remotely?
Yes. Demos can take place on-site or over a screen-sharing session, and training can be delivered in person or online, at your premises or ours.
What types of testing do you carry out?
Every system goes through functional, system, unit and integration testing before it reaches your team, so it performs as expected and meets the agreed specification.
Ready to start with step one?
Book a free, no-obligation discovery call and we’ll talk through how your business works and what you need.